Our nordic track treadmill has been out of service for weeks. We have a warranty plan a...

GetHuman2232594's customer service issue with Nordictrack from February 2019

1 view
 | 
145 similar
 | 
0 following
Help with my Nordictrack issue
First: share to improve GetHuman2232594's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2232594's next move: call Nordictrack.
The best way to get your problem resolved is to tap the button below to start calling Nordictrack. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2232594 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2232594's own words
Our nordic track treadmill has been out of service for weeks. We have a warranty plan and contacted you for repairs. Parts were shipped but the problem is that the repair technician sent was not trained on nordic tracks. He disassemble the treadmill, could not complete the repairs and left with parts strewn about. He did not return and did not return phone calls. My wife called Sonja who required that we use the same repairman. He finally came back and after hours of work said that he had damaged the belt and a new one would have to be ordered which he said he would do. That was on January ** and we have not heard back since. We emailed Sonja about the problem and have not heard back from her. Do you honor your warranty's or not. Glad to post on your website if we do not hear back soon.
GetHuman2232594 did not yet indicate what Nordictrack should do to make this right.
I have an issue with Nordictrack too
How GetHuman2232594 fixed the problem
We are waiting for GetHuman2232594 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Nordictrack's attention and get better help faster. Tap below to get started.
Having Nordictrack issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2232594 fixes it.
This email address isn't valid

Nordictrack

Customer service issue
Reported by GetHuman2232594
Feb 18th, 2019 - 8 mons ago
I have an issue with Nordictrack too
Not resolved
Seen by 1 customer so far
Similar issue to 145 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2232594 started working on this issue
Feb 18th 2:50pm