Our nordic track treadmill has been out of service for weeks. We have a warranty plan a...

GetHuman2232594's customer service issue with Nordictrack from February 2019

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The issue in GetHuman2232594's own words
Our nordic track treadmill has been out of service for weeks. We have a warranty plan and contacted you for repairs. Parts were shipped but the problem is that the repair technician sent was not trained on nordic tracks. He disassemble the treadmill, could not complete the repairs and left with parts strewn about. He did not return and did not return phone calls. My wife called Sonja who required that we use the same repairman. He finally came back and after hours of work said that he had damaged the belt and a new one would have to be ordered which he said he would do. That was on January ** and we have not heard back since. We emailed Sonja about the problem and have not heard back from her. Do you honor your warranty's or not. Glad to post on your website if we do not hear back soon.
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Customer service issue
Reported by GetHuman2232594
Feb 18th, 2019 - 8 mons ago
I have an issue with Nordictrack too
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GetHuman2232594 started working on this issue
Feb 18th 2:50pm