Nook Customer Service Issues

After using my Nook HD as usual, turning it off at night, I encountered an issue the next day when it froze at 99% during start-up. After trying various fixes and letting the battery drain, the tablet performed a hard reset. Following the reset, it updated and prompted me to set it up. However, I faced an error during registration after creating a new Nook account, with a message saying, "Error, Sorry, we're having trouble setting up your NOOK. Please shutdown the device and try again." Despite following the instructions multiple times, the error persisted, preventing me from completing the set-up process.

I have an Apple iPad and wanted to download the Mueller Report to read offline. I saw an ad that Barnes & Noble was offering Nook customers a free copy, so I downloaded the Nook reading app on my iPad and got the report. Everything went smoothly, but I am having trouble changing the text size. I have searched online for help, but I can't seem to find the settings menu to adjust the text size. I was wondering if the Nook reading app actually allows this feature.

I recently got a Nook phone in Togo, Africa, but I'm having trouble connecting to my network. After entering the password, it keeps showing a network error message and reverts back to the main setup page. Our network is strong, so I don't understand why this is happening. How can I fix this issue?

I am having trouble logging onto my NOOK. It keeps trying to connect to the WiFi but then disconnects quickly. The message at the bottom says I might have the wrong password, but I can't find where the NOOK is getting its password information. I tried creating a new internet connection, entering the password correctly, and checked my modem to confirm the password was right. The NOOK still disconnects even though it shows it's receiving a signal. What should I do next?

I purchased a Nook 10.1 on 10/10/19, and since March, I've been having charging issues with my device, which is only 5 months old. Due to Covid-19, I couldn't return it. Charging has become sporadic - sometimes it works, other times it doesn't. The charger looks fine without any damage. I can't tell if the problem is with the charger connection on the Nook. Now, it doesn't charge at all. When I contacted Barnes N Noble, they advised trying a different charger that fits, but it still doesn't charge. I'm worried because my device's battery level is low and it might not turn on soon. What should I do now?

Dear Sir/Madam, I recently bought a Nook Color in the U.S. and now live overseas. I'm facing a technical issue with my device and cannot bring it to any location for assistance. Last night, when I opened my Nook to read, it unexpectedly went into reset mode. Now, I am being prompted to set it up again by connecting to the Internet, but all I want is to access my books. Despite entering the wi-fi password, it shows a network problem. I even tried using my mobile hotspot to no avail. It seems to have trouble with non-American IP addresses. I'm unable to access the menu to provide more details, but I believe I might have registered it with the email address [redacted] Thank you for any help you can provide.

I am encountering numerous issues with the Nook GlowLight: - The settings don't save and need to be reset daily - Upon resuming reading, I am redirected to the home screen - The device needs rebooting every few days to turn on - Borrowing and returning books at the library is confusing with unclear instructions - The device attempts to auto-start around 8pm Searching within my library is challenging, especially for authors, as it only shows a few books and won't display them all. Manually scrolling through [redacted] authors and [redacted] titles is cumbersome.

I'm having a problem with my Nook 10.1 where the power plug doesn't fit anymore. I contacted customer service on 10/9 and spoke with Cody who mentioned it's under warranty. He said he would send a replacement and I needed to return the broken one, with serial # [redacted]. I received an email on 10/13 stating a delay in the delivery from 10/13 to 10/20, then on 10/20 I was notified the order got canceled with no charge as it was a replacement. Cody assured me he would fix it. I received another email on 10/21 for a UPS label, but since then, there have been no updates. I have a significant book collection and medical resources on my Nook. Your assistance is appreciated. Email: [redacted] Phone: [redacted]

I've spent hours trying to get my new Nook to accept books from my public library with no success. I downloaded Overdrive, deleted Adobe Digital Editions, and restarted my computer. However, ADE keeps insisting that my computer is authorized under an old Yahoo email address that is not my current Adobe ID. When attempting to erase the authorization, I receive the message "Unable to Erase Authorization. Please try after some time." I'm not sure if this is the root of the problem, but this is where I encounter a roadblock every time. Any assistance would be greatly appreciated.

I recently sideloaded .epub files onto my Nook GlowLight3 using my HP desktop PC running Windows 11. At the end of March, the transfer was successful. However, today I sideloaded more files, and although I can see them on my Nook drive when connected to the PC, they disappear when I eject the device. Even the book I've been reading for a month, which has been on the device for almost 2 years, has vanished. Nook chat support advised a hard reset, which didn't work, so they suggested visiting a store. I've had poor experiences seeking Nook help from B&N in the past. Any assistance is appreciated. Thanks, Corey.

I purchased "Sparring Partners" by John Grisham, order # [redacted], on June 3, [redacted], from Barnes and Noble for $14.99 via Visa. Upon receipt, the Nook Book only displayed the "Contents" page, with all other pages being blank. Subsequently, I placed another order using the same Visa account and received it without issue. I would appreciate it if the issue with the Nook Book could be resolved promptly. I prefer to receive the complete Nook Book, but if that is not possible, a refund of $14.99 would be acceptable. Thank you.