I went to the south Rochester Mn location for lunch. I asked for gluten free pasta with...

GetHuman-ofsarmen's customer service issue with Noodles and Company from November 2018

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The issue in GetHuman-ofsarmen's own words
I went to the south Rochester Mn location for lunch. I asked for gluten free pasta with pesto with allergy alert as I have celiacs. They have always been excellent with my dietary issue. I was eating my lunch and came across normal pasta in my bowl. I went up and explained I have a medical condition and there was normal pasta in my bowl. The employee told me there are two options, a remake, or refund, they can’t guarantee no cross-contamination. An actual allergen in my bowl isn’t cross contmination, this was a large curly piece of pasta. I took the refund since I didn’t trust the kitchen or the batch of “gluten free” pasta. I am currently sick....and not pleased that they didn’t appear to check if the sauce or pasta was contaminated for the next guests coming in with food restrictions. The employee did not apologize for the mistake. Now I know the allergy alert means nothing...as “cross contamination can not be guarded against in such tight working conditions and gluten rich environment”. Yes, that’s a quote.

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Noodles and Company

Customer service issue
Reported by GetHuman-ofsarmen
Nov 11th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 12 others
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GetHuman-ofsarmen started working on this issue
Nov 11th, 2018 3:04am