On the Mario Kart Mobil App I obtained items from a gift box and they did not appear in...

GetHuman3716333's customer service issue with Nintendo from October 2019

Help with my Nintendo issue
The issue in GetHuman3716333's own words
On the Mario Kart Mobil App I obtained items from a gift box and they did not appear in the game. Instead, it simply said I had claimed them when I did not.
GetHuman3716333 did not yet indicate what Nintendo should do to make this right.
How GetHuman3716333 fixed the problem
With the update, I received the items
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Nintendo

Customer service issue
Reported by GetHuman3716333
Oct 22nd, 2019 - 6 mos ago
Fixed
Seen by 3 customers so far
Similar issue to 3491 others
0 customers following this
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Timeline
GetHuman3716333 started working on this issue
Oct 22nd, 2019 1:43am
GetHuman3716333 confirmed the issue is fixed. Hooray!
Oct 26th, 2019 6:11pm