I am sure you have been notified of the left joy-con controller "drifting" or moving to...

GetHuman-zanedund's customer service issue with Nintendo from December 2018

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The issue in GetHuman-zanedund's own words
I am sure you have been notified of the left joy-con controller "drifting" or moving to the left by itself. I just simply want an answer to what the issue is. I am **% sure it is not dust. I have cleaned out my controller under the control stick and nothing has been fixed. Your toothbrush method doesnt work for squat i have tried it. Whats the problem? Why is it "drifting"? Why cant i fix it on my own? Is it hardware or software related?
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Nintendo

Customer service issue
Reported by GetHuman-zanedund
Dec 4th, 2018 - 2 mons ago
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GetHuman-zanedund started working on this issue
Dec 4th, 2018 11:18pm