My account on my nintendo *ds is lost because of the username and password not being able to be remembered, and I have a game on there I want on my new *ds xl.

GetHuman1335678's customer service issue with Nintendo from October 2018

11 views | 656 similar | 0 following
Help with my Nintendo issue
Next: our robot will wait on hold for GetHuman1335678 to get a Nintendo rep on the line!
Always use the GetHuman Phone to call Nintendo. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1335678's own words
So my first newer generation handheld I got was a nintendo *ds and I unfortunately broke it, I had gotten a 'New *ds XL' and I had to make another account because I couldn't remember the account name. Now my problem is I have the game called Animal Crossing: Happy Home Designer on there but since I had to make a new account I didn't, or rather I couldn't, transfer my games over. I've been meaning to do this for a bit, but since I don't know my username, I in turn can't do anything, now I could buy another copy but I'd rather not spend that money again. But my other issue is that my new *ds xl is linked to my new account.I'd like know if you guys could help me by like sending the money to my new account or if there is a way to get * accounts on a new *ds xl. Or even if you could transfer that game over to my new *ds xl. I know it might be a long shot but I had heard that you guys had helped my friend out without hesitation. Just a side btw, the *ds can still power up, but it often turns off a lot because of the lemonade I had spilled on it. If there is any way to fix this issue, please help a guy out.
I really can't do anything about it, because I have no internet access on it regularly.
By either putting the money necessary to purchase Animal Crossing: Happy Home Designer or transfered onto my new account.
Well my whole family really has been customers,my dad bought the original Nintendo Entertainment System and my whole family has bought almost every single console made by Nintendo, excluding the Switch.
How GetHuman1335678 fixed the problem

We are waiting for GetHuman1335678 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Nintendo's attention and get better help faster. Tap below to get started.
Having Nintendo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1335678 fixes it.
This email address isn't valid

Nintendo

I'm trying to transfer Animal Crossing: Happy Home Designer onto my New *ds xl.
Customer service issue
Reported by GetHuman1335678
Oct 12th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 656 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman1335678 started working on this issue
Oct 12th, 2018 11:01pm
GetHuman1335678 shared this issue with others over email
Oct 12th, 2018 11:01pm
GetHuman1335678 indicated the issue is not fixed yet.
Oct 14th, 2018 12:11am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians