My account on my nintendo *ds is lost because of the username and password not being able to be remembered, and I have a game on there I want on my new *ds xl.

GetHuman1335678's customer service issue with Nintendo from October 2018

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The issue in GetHuman1335678's own words
So my first newer generation handheld I got was a nintendo *ds and I unfortunately broke it, I had gotten a 'New *ds XL' and I had to make another account because I couldn't remember the account name. Now my problem is I have the game called Animal Crossing: Happy Home Designer on there but since I had to make a new account I didn't, or rather I couldn't, transfer my games over. I've been meaning to do this for a bit, but since I don't know my username, I in turn can't do anything, now I could buy another copy but I'd rather not spend that money again. But my other issue is that my new *ds xl is linked to my new account.I'd like know if you guys could help me by like sending the money to my new account or if there is a way to get * accounts on a new *ds xl. Or even if you could transfer that game over to my new *ds xl. I know it might be a long shot but I had heard that you guys had helped my friend out without hesitation. Just a side btw, the *ds can still power up, but it often turns off a lot because of the lemonade I had spilled on it. If there is any way to fix this issue, please help a guy out.
I really can't do anything about it, because I have no internet access on it regularly.
By either putting the money necessary to purchase Animal Crossing: Happy Home Designer or transfered onto my new account.
Well my whole family really has been customers,my dad bought the original Nintendo Entertainment System and my whole family has bought almost every single console made by Nintendo, excluding the Switch.
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I'm trying to transfer Animal Crossing: Happy Home Designer onto my New *ds xl.
Customer service issue
Reported by GetHuman1335678
Oct 12th, 2018 - 2 years ago
Seen by 11 customers so far
Similar issue to 656 others
0 customers following this
Items needed
Email on Account
Game Name
Console Type
Game Version Type
Name of Account Holder


GetHuman1335678 started working on this issue
Oct 12th, 2018 11:01pm
GetHuman1335678 shared this issue with others over email
Oct 12th, 2018 11:01pm
GetHuman1335678 indicated the issue is not fixed yet.
Oct 14th, 2018 12:11am

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