I have a physical copy of Super Smash Bros. for my *DS and it isn’t working anymore. It...

GetHuman842300's customer service issue with Nintendo from July 2018

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The issue in GetHuman842300's own words
I have a physical copy of Super Smash Bros. for my *DS and it isn’t working anymore. It shows up on the home screen, but when I click on it, it never loads. It gets stuck on a black screen, and all the lights (wifi, power, charging) stay on, but the *D light next to the slider never turns on. This only happens with the Super Smash Bros. game card, and it happens on my other *DS too. I’ve recently changed SD cards (transferred everything as I did with the other *DS, that I changed SD cards with about a year ago) and now this problem has started. I’m up to date with software updates, and the Super Smash Bros. game is up to date too. I’m hoping there’s something I can do to fix it without having to buy another game card. Thanks in advance.
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Nintendo

Customer service issue
Reported by GetHuman842300
Jul 2nd, 2018 - 10 mons ago
I have an issue with Nintendo too
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Seen by 3 customers so far
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Timeline
GetHuman842300 started working on this issue
Jul 2nd, 2018 4:37pm