I tried to buy the BOTW DLC but it said that we needed the main game but that we didn't...

GetHuman-hodie's customer service issue with Nintendo from April 2018

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I tried to buy the BOTW DLC but it said that we needed the main game but that we didn't. It gave us the option to purchase or cancel and we choose "cancel." However, the charge is now on my Credit Statement as pending. We would like to have this charge removed asap.
I trust that Nintendo will make this right and come up with a resolution that is fair.
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Nintendo

Customer service issue
Reported by GetHuman-hodie
Apr 26th, 2018 - 3 mons ago
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GetHuman-hodie started working on this issue
Apr 26th 4:23am
GetHuman-hodie confirmed the issue is fixed. Hooray!
Apr 26th 5:26am