My order had the wrong delivery address, so I immediately sent an email through Nine W...

GetHuman-jll_flks's customer service issue with NineWest.com from December 2018

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The issue in GetHuman-jll_flks's own words
My order had the wrong delivery address, so I immediately sent an email through Nine Wests website. It stated I would hear back within ** hours. I didn't. I emailed again and did not hear back. I called and was told the order would be returned because the address was to a PO. Then I would get my money back and could re-order for the same price. I just received. The rep said it would be automatic. I just received an email that the order is now going via USPS so it will be delivered to the wrong address. I have told them the correct address many times. My order number is ******.
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NineWest.com

Customer service issue
Reported by GetHuman-jll_flks
Dec 9th, 2018 - 6 mons ago
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GetHuman-jll_flks started working on this issue
Dec 9th, 2018 4:07pm