Before contacting them, items GetHuman-souhanzo may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-souhanzo's own words
hello,**My name is Sam. I ordered * pairs of shoes then two more on November **, I received an order confirmation for the first one, that I Paid with my credit card, but for the second order I used Paypal to pay (easier, since I was at work), I didn't receive a confirmation for this second order, however I received a Paypal confirmation. Today I checked my account and it looks like the two payments didn't get processed and didn't hit my account. I don't know if my order got through, if I am going to receive the shoes I ordered. My address is *** Liberty Street, Dover, New jersey *****. I attached the two emails I received.**I sent an email to Customer service with no answer. I've been trying to call Customer service and used at least three different number, but I get the same recording each time saying that they are experiencing technical difficulties. *I would like to know if I'm going to get my orders.*I hope my orders went through, because I ordered during black Friday week and chose Nine West over DSW.
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