My service animal went missing late Wednesday night. The following day a couple of post...

GetHuman4251664's customer service issue with from January 2020

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The issue in GetHuman4251664's own words
My service animal went missing late Wednesday night. The following day a couple of posts went up about her from my account and my wife’s account. The post from my account had been removed somehow, and on Saturday ****, when I went in to check for any responses i found it gone. Reposted the information and hoped for the best. My wife did the same and found her account disabled, for violating the name guideline. I can verify that is how she introduces herself to everyone really. But you did that already with your postcard, you didn’t have a problem then. However, I see that you took the extra time to verify her identity after the posts went up. Why?**Considering the awkward interaction with the person whom answered the door, it is my suspicion that the person or persons whom reside at ‘**** Mobile Bay San Antonio TX ***** in Adams Hill’ had no intentions of returning the dog. And that can be constituted as theft. The dog is chipped and is a registered service animal. The deletion of posts and disabling of my wife’s account based off the word of someone who is dishonest just to keep a lost dog is unethical and bad for business. And the fact that you only tried to verify my wife’s identity only after the posts about the dog went up, funny we’ve been using this app for over * years now and not once was either account disabled for violating that particular guideline. **If it wasn’t for a neighbor who lives on the same street who saw my service dog and responded to my new post I may not have gotten my service animal back at all.

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Customer service issue
Reported by GetHuman4251664
Jan 14th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 1503 others
0 customers following this


GetHuman4251664 started working on this issue
Jan 14th, 2020 11:06pm