Suddenly I can't log in to Nextdoor. When I send an email to ask for help, I get an ema...

GetHuman-sallylaw's customer service issue with Nextdoor.com from August 2019

Help with my Nextdoor.com issue
The issue in GetHuman-sallylaw's own words
Suddenly I can't log in to Nextdoor. When I send an email to ask for help, I get an email back, asking me to log in to get the answer to my problem! And since I can't log in.... There is no other way to contact them, as they have no phone or chat. There is no reason I would be deactivated, and it says my email*password combo is wrong, even though I've been using it for years, and I know it's right. I even went through the change password steps, with the same results. I'm completely locked out, help!

GetHuman-sallylaw did not yet indicate what Nextdoor.com should do to make this right.

How GetHuman-sallylaw fixed the problem
There was no way to call or even send an email to Nextdoor, and when I asked for help on their site, they wanted me to sign in to read the reply, and the problem was that I couldn't sign in. So I opened a new account and from there contacted the administrator. Turns out they had some suspicious email password-stealing and closed down those accounts. Luckily she could explain this to me, but it is really a problem not to have a way to contact them without opening a whole new account! Thanks gethuman, for keeping in touch!
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How Do I Change My Address with Nextdoor.com?How Do I Recover My Nextdoor Account?What Do I Do If I'm Having Problems with My Nextdoor App?What Do I Do If I'm Having Trouble Verifying My Account on Nextdoor?
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Nextdoor.com

Customer service issue
Reported by GetHuman-sallylaw
Aug 31st, 2019 - a year ago
Fixed
GetHuman-sallylaw shared how to fix
Seen by 13 customers so far
Similar issue to 4929 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-sallylaw started working on this issue
Aug 31st, 2019 11:44pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 1st, 2019 5:25am
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 1st, 2019 5:29am
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 1st, 2019 5:30am
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 1st, 2019 5:32am
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:09pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:09pm
GetHuman-sallylaw confirmed the issue is fixed. Hooray!
Sep 4th, 2019 12:41am
GetHuman-sallylaw confirmed the issue is fixed. Hooray!
Sep 4th, 2019 1:55am

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