Suddenly I can't log in to Nextdoor. When I send an email to ask for help, I get an ema...

GetHuman-sallylaw's customer service issue with Nextdoor.com from August 2019

Help with my Nextdoor.com issue
The issue in GetHuman-sallylaw's own words
Suddenly I can't log in to Nextdoor. When I send an email to ask for help, I get an email back, asking me to log in to get the answer to my problem! And since I can't log in.... There is no other way to contact them, as they have no phone or chat. There is no reason I would be deactivated, and it says my email*password combo is wrong, even though I've been using it for years, and I know it's right. I even went through the change password steps, with the same results. I'm completely locked out, help!

GetHuman-sallylaw did not yet indicate what Nextdoor.com should do to make this right.

How GetHuman-sallylaw fixed the problem
There was no way to call or even send an email to Nextdoor, and when I asked for help on their site, they wanted me to sign in to read the reply, and the problem was that I couldn't sign in. So I opened a new account and from there contacted the administrator. Turns out they had some suspicious email password-stealing and closed down those accounts. Luckily she could explain this to me, but it is really a problem not to have a way to contact them without opening a whole new account! Thanks gethuman, for keeping in touch!
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Nextdoor.com customer problems.
How Do I Change My Address with Nextdoor.com?How Do I Recover My Nextdoor Account?What Do I Do If I'm Having Problems with My Nextdoor App?What Do I Do If I'm Having Trouble Verifying My Account on Nextdoor?
Do you have a customer issue as well?
We can help you get Nextdoor.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Nextdoor.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Nextdoor.com

Customer service issue
Reported by GetHuman-sallylaw
Aug 31st, 2019 - 2 years ago
Fixed
GetHuman-sallylaw shared how to fix
Seen by 25 customers so far
Similar issue to 4929 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-sallylaw started working on this issue
Aug 31st, 2019 11:44pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 1st, 2019 5:25am
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 1st, 2019 5:29am
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 1st, 2019 5:30am
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 1st, 2019 5:32am
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:07pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:09pm
GetHuman-sallylaw indicated the issue is not fixed yet.
Sep 2nd, 2019 4:09pm
GetHuman-sallylaw confirmed the issue is fixed. Hooray!
Sep 4th, 2019 12:41am
GetHuman-sallylaw confirmed the issue is fixed. Hooray!
Sep 4th, 2019 1:55am

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians