We have a small local business, named 'Handyman Dan Home Improvement'. We work in the l...

GetHuman1925301's customer service issue with Nextdoor.com from January 2019

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The issue in GetHuman1925301's own words
We have a small local business, named 'Handyman Dan Home Improvement'. We work in the local communities of Greenville SC. We have been taking direct measures to resolve an unexpected detail as requested to work that has been completed at a clients home. The clients name is Alex Pruitt. She changed their mind and complained to us about specifics that were not requested or detailed in the contractual agreement, that she signed. This complaint was made to us after the work was completed and the individual is also holding partial payment (approx $****) as ransome to try and enforce us to comply. We have offered a reasonable solution, but the individual is unwilling to pay additional money for the materials (we offered our time and labor for free) to cover the alteration, a cost of only $***. Due to the rainy weather and the holidays, this has not been resolved or actioned further. As it is outside paving working, it is weather dependant. Last week the individual sent us a termination letter, giving us * days to respond and this timeframe is not yet complete. However, she has gone ahead and publicly written in the Nextdoor community that our business is a scam and detailed a negative lengthy public message about our business to the local community. When I saw this message, I unintentionally blocked her and can no longer view it, so we cannot link to it or create a direct dispute or even respond. We are a professional local business and this is really not an accurate to the events* agreement made with this client. We are win negotiations to resolve this issue privately and this message is not helping anyone buy publicly 'shaming' us. We request this public message be removed to allow us to deal with this issue amicably and in person with our client. This is not of local or community concern as the detail has been mis-represented from the truth.

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Nextdoor.com

Customer service issue
Reported by GetHuman1925301
Jan 8th, 2019 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 1920 others
0 customers following this

Timeline

GetHuman1925301 started working on this issue
Jan 8th, 2019 8:44pm