My husband initially joined under my email address. We went into the profile to change...

GetHuman-trzbe's customer service issue with from October 2018

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The issue in GetHuman-trzbe's own words
My husband initially joined under my email address. We went into the profile to change the email address to his email address. I joined under my email address (that he initially used and subsequently changed.) His email change did not appear to work and he could only get into the account using my email address. Today we noticed that he can no longer use my email address to log in. He was able to log in using his email address. However, in his profile it lists my email address not his email address even though he used his email address to log in. We cannot change the email address from mine to his - we receive an error message that says the email is already used. Mean while I cannot log in at all - however, I am listed on the site as a member. We can't find any help to address this issue. *) HOW do we get his profile to list his correct email address - the one he uses to log in with? *) HOW do I log in - since the website lists me as a member but will not let me log in?

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Customer service issue
Reported by GetHuman-trzbe
Oct 22nd, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 1096 others
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GetHuman-trzbe started working on this issue
Oct 22nd, 2018 11:21pm
GetHuman-trzbe indicated the issue is not fixed yet.
Oct 23rd, 2018 4:33pm