In mid-July, our ISP 'improved' their spam protection. Since then we don't receive Next...

GetHuman-jnmazzei's customer service issue with Nextdoor.com from September 2018

Help with my Nextdoor.com issue
The issue in GetHuman-jnmazzei's own words
In mid-July, our ISP 'improved' their spam protection. Since then we don't receive NextDoor email. We have spoken with ATMC (Shallotte, NC) about this problem for a number of other senders, and resolved those senders' situation by adding their server addresses to the SPF section of GreyMail.*I have tried adding "nextdoor.com" to this list with no success. I have tried "email.nextdoor.com"* this hasn't worked either. Our email options on the Next Door web site are as they should be. Can you advise me as to what I can do to get NextDoor email?
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Nextdoor.com

Customer service issue
Reported by GetHuman-jnmazzei
Sep 21st, 2018 - 6 mons ago
I have an issue with Nextdoor.com too
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Seen by 4 customers so far
Similar issue to 782 others
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Timeline
GetHuman-jnmazzei started working on this issue
Sep 21st, 2018 5:30pm
GetHuman-jnmazzei indicated the issue is not fixed yet.
Sep 21st, 2018 5:35pm