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Newegg Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Newegg.

What is Newegg's return policy? Newegg's return policy ensures customer satisfaction with their purchases. For most products, customers can request a return within... Read more

What is Newegg's shipping policy? Newegg's shipping policy is designed to ensure a seamless shopping experience for customers. They offer various shipping options, including... Read more

What payment methods does Newegg accept? Newegg accepts various payment methods to provide convenience and flexibility to its customers. You can make purchases using major... Read more

Can I change my shipping address after placing an order? Yes, you can change your shipping address after placing an order on Newegg. However, please note that this can only be done if your... Read more

Do you offer international shipping? Yes, Newegg offers international shipping to select countries. Customers can check if their country is eligible for shipping by selecting... Read more

How long does it take to process a refund? The refund processing time at Newegg typically varies depending on the payment method used for the purchase. For credit card refunds,... Read more

How Do I Cancel an Order with Newegg? Customers can cancel their Newegg orders as long as they follow the steps given above it's good to act swiftly before the product is... Read more

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Click below to show 4 more questions, answers, and complete guides to common Newegg customer support problems.

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Recent reasons customers contacted Newegg:

Not able to login my account since one week, i complained many times,but result is same...

I bought something from Newegg on Nov **th, I paid for next day shipping but figured it...

I have an order that’s pending and there was a hold put on by the credit card which has...

I ordered the product on may *th. It did not get here until June **th which is already...

I want to order Quicken Premier Personal Finance Software from your website that you ha...

Package never delivered..... ...(I see many people have had this issue lately upon che...

I need to talk with costumer service *** *** ****

I just canceled an order so I could replace it without the warranties. Wondering how to...

My son purchased some items from you using my credit card. The purchase was cancelled b...

I bought Malwarebytes download version a few weeks ago but have not had a chance to dow...

Newegg has two listings for the AMD Ryzen * ****x. One is a retail box, new item. The o...

I work for a public library and we were looking to purchase a msi gl series gl** *sdk...

I wanted to be sure higher ups @ newegg are aware of my experience with them. This is i...

Just trying to order a motherboard and cannot get anyone to answer my emails. Here is w...

Waiting for Vicky or Daphne to return my call from Friday. regarding a replacement la...

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Does GetHuman work with Newegg?

GetHuman does not work with Newegg's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Newegg at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Newegg's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!