I want to cancel my subscription.

GetHuman-magichat's customer service issue with Newark Star Ledger from July 2018

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The issue in GetHuman-magichat's own words
I called on May **th to cancel my Sunday Thursday subscription after my rate went up from $** to $**. The girl on the phone tried to convince me to stay and said a manager would call me back with a better rate. No one called so I called on May **th and the gentleman convinced me to stay and again and would change my subscription to a Sunday only for $*.** a month. I agree. I was charged $** on May **th so I assumed I’d have a credit for July. Not only was I charged but I was charged $**, which was not the rate I agreed to. I would only like to cancel my subscription now.
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Newark Star Ledger

Customer service issue
Reported by GetHuman-magichat
Jul 3rd, 2018 - a yr ago
I have an issue with Newark Star Ledger too
Fixed
Seen by 26 customers so far
Similar issue to 90 others
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Timeline
GetHuman-magichat started working on this issue
Jul 3rd, 2018 11:09pm
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 12:10am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 2:20am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 11:03am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 11:03am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 11:05am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 11:06am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 11:06am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 11:07am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 11:09am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 4th, 2018 4:43pm
GetHuman-magichat indicated the issue is not fixed yet.
Jul 5th, 2018 12:12am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 5th, 2018 12:52am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 5th, 2018 11:56am
GetHuman-magichat indicated the issue is not fixed yet.
Jul 5th, 2018 12:33pm
GetHuman-magichat confirmed the issue is fixed. Hooray!
Jul 5th, 2018 12:48pm
GetHuman-magichat confirmed the issue is fixed. Hooray!
Jul 5th, 2018 1:12pm