We have a Sunday*online subscription. I lost my connection to your App when I updated m...

GetHuman-jimlubal's customer service issue with New York Times from July 2020

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The issue in GetHuman-jimlubal's own words
We have a Sunday*online subscription. I lost my connection to your App when I updated my home to an iPhone **Pro. The subscription is in my wife’s name. I am listed as a bonus subscriber. I can log in with her ID to the online subscription. Your App does not offer a login option when I open it. Instead it offers me only * subscription options. Please tell me how to log in. I have looked at online instructions but my app doesn’t give me the options described.

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New York Times

Customer service issue
Reported by GetHuman-jimlubal
Jul 9th, 2020 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 280 others
0 customers following this

Timeline

GetHuman-jimlubal started working on this issue
Jul 9th 9:14pm