I reported that we have not rec'd a paper at all since Sunday, ****. The **th was the l...

I reported that we have not rec'd a paper at all since Sunday, ****. The **th was the last day of my old subscription. I want to know if you actually sent me a credit that I used for all the missing Sunday papers in the past months. On **** I spent ** minutes on your chat line and finally spoke with customer service. I explained that a new household member here wishes to receive the nyt * days a week so the rep arranged to cancel my old sunday sub and begin a * day*week sub starting on ****. She said that we would receive the **** paper (at *:** a.m. I had reported it not delivered and it was supposed to be "redelivered" that day. the new sub is arranged to be a **% off for the year since I ordered it on the one day when that was offered. Please tell me the easiest way for me to handle the issue of not receiving my paper, short of switching to the Washington Post.