I reported that we have not rec'd a paper at all since Sunday, ****. The **th was the l...

GetHuman4259241's Delivery issue with New York Times from January 2020

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The issue in GetHuman4259241's own words
I reported that we have not rec'd a paper at all since Sunday, ****. The **th was the last day of my old subscription. I want to know if you actually sent me a credit that I used for all the missing Sunday papers in the past months. On **** I spent ** minutes on your chat line and finally spoke with customer service. I explained that a new household member here wishes to receive the nyt * days a week so the rep arranged to cancel my old sunday sub and begin a * day*week sub starting on ****. She said that we would receive the **** paper (at *:** a.m. I had reported it not delivered and it was supposed to be "redelivered" that day. the new sub is arranged to be a **% off for the year since I ordered it on the one day when that was offered. Please tell me the easiest way for me to handle the issue of not receiving my paper, short of switching to the Washington Post.

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New York Times

Delivery issue
Reported by GetHuman4259241
Jan 16th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 227 others
0 customers following this

Timeline

GetHuman4259241 started working on this issue
Jan 16th, 2020 8:32pm