NYS Dept of Tax and Finance. In **** received notice stating we owe taxes from **** an...

GetHuman2235143's customer service issue with New York State Department of Taxation and Finance from February 2019

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The issue in GetHuman2235143's own words
NYS Dept of Tax and Finance. In **** received notice stating we owe taxes from **** and ****..just over $*** each year. We were never notified until ****. Were advised we would be safe to immediately file them before our **** tax year. I immediately sent check for $**** payment of both yrs. total. Also paid $*** for Fed return copies for the information, while contesting it. We did not receive our **** refund. There are double penalties and interest fees all the way back to **** added to *st notice we received in ****. In Jan **** received "Income Execution" with penalty and interest fees totaling over $**** dated back to **** and ****. Received our refund each year ****-****. If indeed we owed, it should have been intercepted. I've talked to SEVERAL representatives recently to resolve matter. Were also informed we have "refund owed" to us. I have called billing dept daily, have difficulty getting through. Please do not deduct from his wages. This would have been a genuine honest mistake. This will also be a Hardship .....His place of employment will close soon following ** years of service. He's our only source of income. Anxiously waiting for your reply. Thank You.
Was brought to our attention in **** when we received *st notice . Paid them in full while trying to resolve issue for *.* yrs. It has been * yrs, as I understand cannot go back past * years. Penalty and interest fees continue to accrue. We don't agree with this. If it can't be resolved we will have to appeal it then contact attorney.
Have talked to several reps who transfer me from Dept to Dept with no answers.
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New York State Department of Taxation and Finance

Customer service issue
Reported by GetHuman2235143
Feb 18th, 2019 - 4 years ago
Seen by 42 customers so far
Similar issue to 213 others
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GetHuman2235143 started working on this issue
Feb 18th, 2019 7:32pm
GetHuman2235143 indicated the issue is not fixed yet.
Feb 18th, 2019 7:44pm