I filed my tax return on ****. I owed NYS $***. I used a credit card to pay that amou...

GetHuman682923's customer service issue with New York State Department of Taxation and Finance from May 2018

Help me with my issue
The issue in GetHuman682923's own words
I filed my tax return on ****. I owed NYS $***. I used a credit card to pay that amount. I was also charged a $**.** fee for using a credit card. The total amount paid on **** was $***.**. Sadly (for me), NYS took the payment again on ****. When I called a few weeks ago, I was told that it would be * to * months before I got reimbursed. I really need to get that extra charge off of my credit card. I would like my refund as soon as possible please. I cannot continue to wait for NYS. You would not want to wait for my payment, so please credit my credit card $***.** ASAP. My name is Jacqulyn White, my SS* is ***-**-****, my address is: ** Balsam Street, Rochester, NY *****. I appreciate your immediate attention to this matter. Thank you, Jackie White (daytime phone is ***-***-****).
GetHuman682923 did not yet indicate what New York State Department of Taxation and Finance should do to make this right.
I have an issue with New York State Department of Taxation and Finance too
How GetHuman682923 fixed the problem
I finally got in contact with two people who are actually helping me get reimbursed. If the other people I contacted earlier were as helpful, I probably would have received by reimbursement by now. Thank you for following up!
Please help with my New York State Department of Taxation and Finance issue
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New York State Department of Taxation and Finance

Customer service issue
Reported by GetHuman682923
May 14th, 2018 - 10 mons ago
I have an issue with New York State Department of Taxation and Finance too
Fixed
GetHuman682923 shared how to fix
Seen by 15 customers so far
Similar issue to 255 others
0 customers following this
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Timeline
GetHuman682923 started working on this issue
May 14th, 2018 4:33pm
GetHuman682923 indicated the issue is not fixed yet.
May 14th, 2018 5:34pm
GetHuman682923 indicated the issue is not fixed yet.
May 14th, 2018 5:34pm
GetHuman682923 indicated the issue is not fixed yet.
May 14th, 2018 5:34pm
GetHuman682923 indicated the issue is not fixed yet.
May 14th, 2018 5:34pm
GetHuman682923 indicated the issue is not fixed yet.
May 14th, 2018 5:34pm
GetHuman682923 confirmed the issue is fixed. Hooray!
May 16th, 2018 1:42pm
GetHuman682923 confirmed the issue is fixed. Hooray!
May 16th, 2018 1:43pm
GetHuman682923 confirmed the issue is fixed. Hooray!
May 16th, 2018 1:43pm
GetHuman682923 confirmed the issue is fixed. Hooray!
May 16th, 2018 1:50pm