*. I require, as should you, that my membership be frozen until a vaccine to Covid ** h...

GetHuman5202433's Complaint issue with New York Sports Clubs (NYSC) from August 2020

Help me with my issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5202433's own words
*. I require, as should you, that my membership be frozen until a vaccine to Covid ** has been widely distributed. Any member attending a gym prior to a vaccine puts lives and health at risk. Furthermore, the only reason I used your gyms was for your Bootcamp Classes, which will not be starting again for some time. Please DO NOT unfreeze my membership prior to a vaccine, and then with a month advanced notice. **. An annual membership fee was charged to my account in July - when you were CLOSED with an indefinite reopening! This is a specious ethical business practice and require this annual membership fee to be delayed until the unfreezing of my account. If you do not rise to do the right thing, I will cancel my membership outright.*I expect a response ASAP.*Daniel Tobias: member ********

GetHuman5202433 did not yet indicate what New York Sports Clubs (NYSC) should do to make this right.

How GetHuman5202433 fixed the problem
After sending this email, I received a response saying that *) they will freeze my account for * months, and *) charging me the annual fee was an error on their part.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common New York Sports Clubs (NYSC) customer problems.
How Do I Cancel My Membership to New York Sports Clubs?How Do I Cancel a Nysc Membership?How Do I Cancel My Membership to New York Sports Clubs?
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New York Sports Clubs (NYSC)

Complaint issue
Reported by GetHuman5202433
Aug 26th, 2020 - 2 months ago
Fixed
GetHuman5202433 shared how to fix
Seen by 7 customers so far
Similar issue to 1110 others
0 customers following this
Items needed
Account holder name
Membership number
Email address on the account
Billing address
Phone number on account

Timeline

GetHuman5202433 started working on this issue
Aug 26th 9:41pm
GetHuman5202433 indicated the issue is not fixed yet.
Aug 27th 10:33am
GetHuman5202433 confirmed the issue is fixed. Hooray!
Aug 28th 3:58pm

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