I have been incorrectly charged $*** for training when my account was supposed to be pu...

GetHuman2892439's overcharge issue with New York Sports Clubs (NYSC) from May 2019

Help me with my issue
First: share to improve GetHuman2892439's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2892439 may need:
Account holder name, Membership number, Email address on the account, Billing address, and Phone number on account
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2892439's own words
I have been incorrectly charged $*** for training when my account was supposed to be put on freeze. Our training manager Christina at the Livingston location emailed corporate to put through the credit. It is now over two weeks and I have not received the credit. My tag * is **********. I am not receiving call backs from the club and am frustrated and considering cancelling my membership if this cannot be resolved timely. Thank you for your help.
GetHuman2892439 did not yet indicate what New York Sports Clubs (NYSC) should do to make this right.
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How GetHuman2892439 fixed the problem
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New York Sports Clubs (NYSC)

overcharge issue
Reported by GetHuman2892439
May 9th, 2019 - a mon ago
I have an issue with New York Sports Clubs (NYSC) too
Not resolved
Seen by 2 customers so far
Similar issue to 1041 others
0 customers following this
Timeline
GetHuman2892439 started working on this issue
May 9th 1:12pm