My name is Kimberly Cella, I signed up for NYSC in Ridgewood in january and received th...

GetHuman2566186's customer service issue with New York Sports Clubs (NYSC) from March 2019

4 views | 919 similar | 0 following
Help me with my issue
First: share to improve GetHuman2566186's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2566186's next move: call New York Sports Clubs (NYSC).
The best way to get your problem resolved is to tap the button below to start calling New York Sports Clubs (NYSC). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2566186 may need:
Account holder name, Membership number, Email address on the account, Billing address, and Phone number on account
The issue in GetHuman2566186's own words
My name is Kimberly Cella, I signed up for NYSC in Ridgewood in january and received the free january and february promotion. My sister was added to my account shortly after in Montclair and was supposed to receive the same promotion, also giving me a $** credit to my dues. Instead of the promotion, I was charged $**.** for her membership in January. I called the Montclair manager and was ensured it was a mistake and I would get the free promotion in february and be credited the **.** toward her march membership. INSTEAD I was charged $**.** for her membership in February and called the Montclair club to address the issue multiple times before a manager finally talked to me and promised it was again just a mistake made in the way they had signed her up..reassuring.. but, I would be credited the money on her march membership. Much to my surprise, in march i was AGAIN charged $**.** for her membership. I called the gym every day for over a week and never received a call back from the manager. I then called member services and was told an area manager would reach out to me within * to * business days..its been a week and a half.. I am thoroughly disappointed with the customer service as it has been two and a half frustrating months of charges that were never supposed to be charged at all! This has been the most frustrating gym membership I have ever had and if it werent for the clifton staff and trainers i would cancel both memberships immediately. Please have someone contact me ASAP on my cell, as i leave for a week this coming Sunday, ****. My number is **********.

GetHuman2566186 did not yet indicate what New York Sports Clubs (NYSC) should do to make this right.

How GetHuman2566186 fixed the problem

We are waiting for GetHuman2566186 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common New York Sports Clubs (NYSC) customer problems.
How Do I Cancel My Membership to New York Sports Clubs?How Do I Cancel a Nysc Membership?How Do I Cancel My Membership to New York Sports Clubs?
Do you have a customer issue as well?
We can help you get New York Sports Clubs (NYSC)'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2566186 fixes it.
This email address isn't valid

New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman2566186
Mar 21st, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 919 others
0 customers following this

Timeline

GetHuman2566186 started working on this issue
Mar 21st, 2019 8:51pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians