I hurt my back at the Dobbs Ferry gym. I put the membership on hold and then tried to c...

GetHuman-lisslevi's customer service issue with New York Sports Clubs (NYSC) from January 2019

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The issue in GetHuman-lisslevi's own words
I hurt my back at the Dobbs Ferry gym. I put the membership on hold and then tried to cancel it.They told me I had to come in and I told them I couldnt because it is impossible to park and I could not walk far because of my back. They (I think Vinnie? or Eillen)told me they would cancel it on the phone. I received a refund in Feb **** I believe. I just noticed I had been billed all this time. I am very angry that it was cancelled and then started again without my authorization.I can provide documentation from my doctor, MRI's, also had * epidurals!**I dont like how Dobbs Ferry runs their gym. Dishonest practice. I expect a full refund.
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman-lisslevi
Jan 7th, 2019 - a mon ago
I have an issue with New York Sports Clubs (NYSC) too
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Jan 7th 12:13am