The women's sauna at my gym is not operating at the correct temperature - the thermosta...

GetHuman-kaleylsm's customer service issue with New York Sports Clubs (NYSC) from November 2018

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The issue in GetHuman-kaleylsm's own words
The women's sauna at my gym is not operating at the correct temperature - the thermostat says *** degrees but in reality it is about *** degrees. I have spoken to numerous members of the staff on multiple occassions as well as the manager. I even followed up with the manager via email and still no resolution. This has been going on since I signed up, months ago. I'm considering just cancelling my membership and getting a full refund, as the service has been awful considering the amount I'm paying per month. I signed up to go to this gym specifically for the sauna but am not receiving the services I was guaranteed.
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman-kaleylsm
Nov 28th, 2018 - 9 mons ago
I have an issue with New York Sports Clubs (NYSC) too
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Timeline
GetHuman-kaleylsm started working on this issue
Nov 28th, 2018 2:57pm