Hello. My name is Olena Bondar-Stroude. I have been away in Europe to go through a yoga...

GetHuman-alenabon's customer service issue with New York Sports Clubs (NYSC) from October 2018

303 similar
0 following
Help me with my issue
GetHuman-alenabon's next move: call New York Sports Clubs (NYSC).
The best way to get your problem resolved is to tap the button below to start calling New York Sports Clubs (NYSC). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-alenabon may need:
Account holder name, Membership number, Email address on the account, Billing address, and Phone number on account
The issue in GetHuman-alenabon's own words
Hello. My name is Olena Bondar-Stroude. I have been away in Europe to go through a yoga teacher training for two months since July * to September **, and before going away I stopped by physically at a **th str & *th ave location in Manhattan to ask to freeze my membership. The front desk person first said that I would have to come back because the manager is about to leave. And then the manager was passing us by, and front desk person called her up to a front desk and said: will you have time to take this lady before you leave? She needs to freeze a membership. And she said: “just put down your name on a sticky note, and I will take care of it tomorrow”. And I specifically asked: do I need to call or stop by after this? They said no.*So I just relied on that, that it would be done without my further participation. And then I came back from Europe, I still thought that the membership was frozen. I did not pay attention to my bank statements, and only recently I realized that NYSC continued to charge me for the month of July and August and September, and that I have an outstanding balance. I want to dispute this outstanding balance because I was assured my membership was frozen. I spoke on the phone with a manager of **rd str and *th ave Chris Doris, he did not try to help me in this situation stating I do not have a tangible proof - email or any correspondence about the conevrsation about freezing my membership. Unfortunately, it is the truth, and I don’t have anything to show for what I’m telling, but I have been with a company for ** years, and you can check records that whenever I went away usually summer months I’d always freeze my membership. Why would I not do that if I realized that I was being charged for the months I know I’m deliberately going away and won’t be able to use the gym. *I feel unfairness here, because I relied on a worker that turned out to be unprofessional, and now that location gym is closed, too, and I can’t even prove anything. I want my membership cancelled I want to dispute the outstanding balance. *Thanks for taking the time to help me with this issue.
GetHuman-alenabon did not yet indicate what New York Sports Clubs (NYSC) should do to make this right.
How GetHuman-alenabon fixed the problem
We are waiting for GetHuman-alenabon to fix the problem and share the solution with the rest of us customers.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common New York Sports Clubs (NYSC) customer problems.
How Do I Cancel My Membership to New York Sports Clubs?How Do I Cancel a Nysc Membership?How Do I Cancel My Membership to New York Sports Clubs?
Do you have a customer issue as well?
We can help you get New York Sports Clubs (NYSC)'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alenabon fixes it.
This email address isn't valid

New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman-alenabon
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 303 others
0 customers following this
GetHuman-alenabon started working on this issue
Oct 11th, 2018 6:15pm
GetHuman-alenabon shared this issue with followers on Twitter
Oct 11th, 2018 6:16pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!
Call Toll-Free: 888-959-6783
Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians