Good afternoon I’m writing this message to find out why the gym today didn’t open up at...

Good afternoon I’m writing this message to find out why the gym today didn’t open up at their schedule time. I find it very irresponsible from the staff not to report to work when they’re supposed to and at the time they’re scheduled. I go to the gym every single day at * am and workout until *:** am i have to wake up extremely early since I want to workout before going to work and because I take public transportation to get to the gym. Today that the gym was closed I was stuck there until *:** until I was able to catch my next available bus and at that time the gym was still closed. I’m very upset with this situation because this is not the first time that this incident happened. It occurred once before on a Saturday morning and that time I waited like ** minutes. Now that the weather is changing I want to be reassure that the gym is going to be open at the time that is schedule I don’t want to arrived there in the cold and have to wait *hr until I can take a bus to be able to return home is just not fair! I just called the gym to speak to the manager and the person that answered the phone at the front desk was not very nice asked me a lot of questions before transferring my call to the manager, put me on hold then told me he was busy in a meeting and told me to call back in an hour. When I asked her what was the manager’s name she told me Chris but no last name when asked about his last name she said she doesn’t know it. Are you kidding me? She works in the front desk and don’t know the manager’s last name? Unbelievable!!! I’m beyond disappointed with the performance of your staff! *I hope you take care of this issue that this problem gets resolve and that this situation doesn't happen again. *Thanks in advance for your cooperation