Before contacting them, items GetHuman-timchal may need:
Account holder name, Membership number, Email address on the account, Billing address, and Phone number on account
The issue in GetHuman-timchal's own words
I switched my membership from $** a month to $** two months ago. The rep at the local branch never cancelled the older $** membership so I got charged two months in a row for both. Need to be refunded $***.
GetHuman-timchal did not yet indicate what New York Sports Clubs (NYSC) should do to make this right.
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