I'm so upset that the NYSC in Scaresdale, is going to shut the daycare down. They will...

GetHuman1156635's customer service issue with New York Sports Clubs (NYSC) from September 2018

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The issue in GetHuman1156635's own words
I'm so upset that the NYSC in Scaresdale, is going to shut the daycare down. They will lose a lot of parents who depend on childcare services so that we can work out. Please reconsider closing down the daycare! Many people come to that particular gym because of the convenience of where we live and the flexibility of the childcare. As a matter of fact a lot of us have changed our workout schedule because the childcare hours have decreased and the number of classes available have decreased. I don't understand what's going on , but we pay childcare expenses and it should be available at this gym.
They don't realize many parents relie on the daycare facility! Also all the children have a lot of fun there and have built friendships with each other and the staff who actually care about the kids.
The daycare should remain open, because we depend on it! They actually should open up the hours of the daycare when there are classes so people with kids have the same opportunity to workout like everyone else without children. The regular hours were * a.m. to *:** p.m. and * p.m. to * p.m. Monday thru Thursday and Saturday thru Sunday from *:** to *:**. The gym would actually attract more people if the hours we used to have were given back. Its not fair to increase classes and decrease childcare hours.
I'm a good customer because I've been very committed to NYSC. I have been a customer for many years, because I liked to convience of having childcare available!
A group of us have tried to talk to the new manager about our concerns and he feels that the club is losing money and he would have to raise the fees. I don't understand this because I go to other gyms and regardless if my child is the only one going to the childcare it's always available when there are classes and it's the same price no matter which gym I go to!
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman1156635
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 225 others
0 customers following this

Timeline

GetHuman1156635 started working on this issue
Sep 17th, 2018 7:22pm
GetHuman1156635 shared this issue with friends on Facebook
Sep 18th, 2018 12:48am

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