Rude and obnoxious! WORSE EXPERIENCE ever with a staff member!!! *I have been a member...

GetHuman991203's customer service issue with New York Sports Clubs (NYSC) from August 2018

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The issue in GetHuman991203's own words
Rude and obnoxious! WORSE EXPERIENCE ever with a staff member!!! *I have been a member for almost ** years! I frequent many locations including the “elite clubs”. *I had several experiences with an employee at the Avenue A downtown NY location. All unpleasant. *This woman is fairly new in staff and apparently thinks she can speak to anyone how she pleases. **I attempt to frequent this club on Tuesday and Thursday mornings when my schedule allows it. *I get up at *:**am to be at the Avenue A location on these days by *:**-*:**AM. I leave by *:**AM to go to work. *This woman (short, Latina, curly grey hair) is out right rude , obnoxious and lazy when behind the counter. **If I happen to arrive and she is actually behind the counter* she cannot be bothered to hold the scanner and check me in. (I have * other members that also had words with her on this matter). *Instead, she waste my time by saying please move your phone closer. All the while she makes no attempt to pick up the scanner (as people do in other locations). *I have called her attention to this many of times because as I said I do NOT have time to waste. **Today was another scenario with her. Today she wasn’t behind the desk when I got there. *Now I know the ceiling leaks in the studio, I know the AC has been on the fritz, but that doesn’t give her the right to literally SEQUESTER me on my way out. *I told her* “I have to go”. She proceeds to say INAPPROPRIATE things to a trainer at the front desk as I walked by about me! *Mind you, if I had the time I would have MOST DEFINITELY said a few choice words to this exquisite NYSC employee. **I do not appreciate being spoken to as I was by this person as I proceed to leave. It isn’t my concern that she is NOT at the front desk when I walk in. *And quite frankly I’m not at the NYSC to socialize with her. I’m there to work out and head out. **I am extremely upset by her behavior and I am discussing it with my fellow fitness enthusiast… *I absolutely adore so many instructors and cleaning staff… * Luz , Kevin, Andre- Cleaning staff Crown Plaza* Martiza, Chris- Grand Central * Instructors: TJ, Maki Fowler & Watntbe, Nicole, Jamie, Kara, George, Manny, Jordon*They know me personally from being a member for YEARS!!!! And yet I get treated like TRASH absolutely inappropriate as I’m running out the door…*Needless to say by someone who isn’t even on staff for SIX months, carrying on with a trainer??? This is unacceptable. **I want this addressed, I would like to know how this will be rectified? I can be reached at *****@***.com.
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman991203
Aug 14th, 2018 - a yr ago
I have an issue with New York Sports Clubs (NYSC) too
Fixed
Seen by 7 customers so far
Similar issue to 145 others
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Timeline
GetHuman991203 started working on this issue
Aug 14th, 2018 5:19pm
GetHuman991203 confirmed the issue is fixed. Hooray!
Aug 15th, 2018 6:24pm
GetHuman991203 confirmed the issue is fixed. Hooray!
Aug 15th, 2018 9:29pm
GetHuman991203 confirmed the issue is fixed. Hooray!
Aug 15th, 2018 9:32pm