Hello, **I have Hello, **I have been a member with NYSC Hawthorne for a couple of month...

GetHuman776665's customer service issue with New York Sports Clubs (NYSC) from June 2018

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The issue in GetHuman776665's own words
Hello, **I have Hello, **I have been a member with NYSC Hawthorne for a couple of months and switched over from NYSC white plains that I was with for * years. I was taking personal training classes and had to put them on hold as well as my membership because I have to get surgery. I put my account on hold and just now received a email from my bank stating that I was charged $*** from nysc Hawthorne for personal training when I haven’t been in the gym since April and still won’t be able to go to the gym due to the surgery. I have * classes on hold (because I wasn’t even able to complete the sessions) so I’m not sure why I was charged this and why you guys knowing my account was on hold would still charge me the training classes especially if I have some on hold. I need answers ASAP because $*** is a lot of money and they are giving me the run around as to why they cannot return it. It’s been * weeks and I have been going back and fourth with NYSC trying to get my money back and they are being unprofessional about the situation even after I provided them with TWO MEDICAL NOTES You can contact me at ***-***-**** thank you.
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman776665
Jun 12th, 2018 - 9 mons ago
I have an issue with New York Sports Clubs (NYSC) too
Fixed
Seen by 13 customers so far
Similar issue to 46 others
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Timeline
GetHuman776665 started working on this issue
Jun 12th, 2018 3:53pm
GetHuman776665 indicated the issue is not fixed yet.
Jun 12th, 2018 5:06pm
GetHuman776665 indicated the issue is not fixed yet.
Jun 12th, 2018 5:07pm