Hello, **I have Hello, **I have been a member with NYSC Hawthorne for a couple of month...

GetHuman776665's customer service issue with New York Sports Clubs (NYSC) from June 2018

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The issue in GetHuman776665's own words
Hello, **I have Hello, **I have been a member with NYSC Hawthorne for a couple of months and switched over from NYSC white plains that I was with for * years. I was taking personal training classes and had to put them on hold as well as my membership because I have to get surgery. I put my account on hold and just now received a email from my bank stating that I was charged $*** from nysc Hawthorne for personal training when I haven’t been in the gym since April and still won’t be able to go to the gym due to the surgery. I have * classes on hold (because I wasn’t even able to complete the sessions) so I’m not sure why I was charged this and why you guys knowing my account was on hold would still charge me the training classes especially if I have some on hold. I need answers ASAP because $*** is a lot of money and they are giving me the run around as to why they cannot return it. It’s been * weeks and I have been going back and fourth with NYSC trying to get my money back and they are being unprofessional about the situation even after I provided them with TWO MEDICAL NOTES You can contact me at ***-***-**** thank you.

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How Do I Cancel My Membership to New York Sports Clubs?How Do I Cancel a Nysc Membership?How Do I Cancel My Membership to New York Sports Clubs?
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman776665
Jun 12th, 2018 - 2 years ago
Fixed
Seen by 17 customers so far
Similar issue to 46 others
0 customers following this
Items needed
Account holder name
Membership number
Email address on the account
Billing address
Phone number on account

Timeline

GetHuman776665 started working on this issue
Jun 12th, 2018 3:53pm
GetHuman776665 indicated the issue is not fixed yet.
Jun 12th, 2018 5:06pm
GetHuman776665 indicated the issue is not fixed yet.
Jun 12th, 2018 5:07pm