New York MTA Customer Service

Contact New York MTA & solve common issues

Use New York MTA's Phone Number

New York MTA's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about New York MTA. Below you will also find the phone and non-phone-based contact information we've gathered.

New York MTA: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for New York MTA.
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Click below to show 2 more questions, answers, and complete guides to common New York MTA customer support problems.

Contacting New York MTA customer support

Below you can compare and contrast the 4 ways to contact New York MTA by looking at which ones are the fastest and which ones other customers recommend the most for solving New York MTA customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact New York MTA across the following channels: Phone.

Phone number / contactWaitVotes
511
Customer Service
15 mins312
212-712-4500
Lost & Found
13 mins94
212-638-7622
Metrocard Customer Service
2 mins264
718-330-1234
Claims Department
9 mins274

Recent reasons customers contacted New York MTA:

My registration is suspensded
I plan on getting off the E*subway line on **rd Street*and Lexington avenue subway*stop...
I lost my Fair Fares NYC card yesterday and it still had unlimited until the ** of Dece...
Following up on my metrocard claims and my Metrocard serial* is **********.
I refill my metrocard paying by my credit card in a machine, but it didn't refill succe...
I lost backpack on subway left accidentally. Was turned in there, I had prior filled ou...
Harassment* discrimination**Date incident happened: October,**,*****Time incident happe...

Help me with my issue

Does GetHuman work with New York MTA?

GetHuman does not work with New York MTA's customer support operations, directly or in any other way. GetHuman has no partnership or relation to New York MTA at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check New York MTA's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting New York MTA at a Glance

New York MTA has no chat option
New York MTA has no customer email
New York MTA has no help forum
New York MTA has no twitter handle
New York MTA has no facebook page
Contact information overview

Answered on this page:

What are the peak and off-peak hours for fare rates?
Solutions to common issues

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