I returned * pairs of Yoga pants to New York and Company on April **th. I was credited...

GetHuman-queeneco's customer service issue with New York & Company from May 2018

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I returned * pairs of Yoga pants to New York and Company on April **th. I was credited for three pairs of yoga pants but was not credited for the fourth pair that I paid $**.**. I was credited for three pairs at $**.** a pair but the fourth pair was not credited back to me. I received an invoice that stated there was three pairs of yoga pants in the package but it was only two pairs. I called New York and Company several times to try and explain the situation but to no avail. My last call I stayed on the phone for a half hour with one of your representatives named Stanley. Finally he says he can’t help and he will get me a manager. I stayed on hold for so long that I hung up and refused to call back. I will never purchase another item from New York and Company. Maybe if I mailed everything separately then I would have gotten all my money back for each pair of yoga pants. * pairs at $***$** and a paire purchased for $**.***$**.**. I want my $**.** refunded to my account or I’ll start complaining and doing reviews of New York and Company on social media and write a letter to the president or CEO of the Company
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New York & Company

Customer service issue
Reported by GetHuman-queeneco
May 15th, 2018 - 10 mons ago
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GetHuman-queeneco started working on this issue
May 15th, 2018 5:40pm
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May 15th, 2018 5:41pm