How can I buy WX *** WT original design

GetHuman-wcjean's customer service issue with New Balance from January 2019

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The issue in GetHuman-wcjean's own words
I usually buy * W women's New balance *** from the store called Shoe Department in Springfield Massachusetts. the last time I went to the store I noticed that the *** had changed design a little bit on the side near the toe.The piece of leather that comes up from the bottom to the side near the toe is wider on the new design. For some reason the toe area does not fit well . the inside of the Sneaker is hitting my toe on the top and in front. the old box with the original design is red with some gray on the top and on the side. The new design has a box that is almost all red so from that I can tell which ones are the newer design and which ones are not. The store that I go does not have any * wide in the old design. I tried ordering some * W *** wx***WT but I received the new design which does not fit me well. The number above the Bar code for the shoe department store is ********** for the *W.the store in Springfield Massachusetts says that they cannot order me the older design because the older design has the exact same number as the new design. if I were ordering from a person I could stipulate which box I wanted but it is all done by computer and there doesn't seem to be a way for the person to enter the description of the box or the old design which I seen called original when sold by a different company. Is there anyway I can order the older design that comes in a Redbox with the gray on the side and top? Jean
Telling me how I can order or buy WX *** WT * wide New Balance women's sneakers for the old style which I think is called original
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New Balance

Customer service issue
Reported by GetHuman-wcjean
Jan 27th, 2019 - 3 mons ago
I have an issue with New Balance too
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Seen by 10 customers so far
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