I purchased a pair of New Balance hiking boots about * months ago from Murphy's Fit in...

GetHuman-yiosgabb's customer service issue with New Balance from November 2018

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The issue in GetHuman-yiosgabb's own words
I purchased a pair of New Balance hiking boots about * months ago from Murphy's Fit in Evanston Illinois and the rubber on the bottom of both shoes is separating from the shoes. These cost $***.** and I am not happy about this. I have worn New Balance shoes all my life as I have a wide foot and have always been happy until now. I would like to have the hiking boots replaced. I wore my last pair every day for * years.
replacing the boots
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New Balance

Customer service issue
Reported by GetHuman-yiosgabb
Nov 27th, 2018 - 9 mons ago
I have an issue with New Balance too
Not resolved
Seen by 5 customers so far
Similar issue to 34 others
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Timeline
GetHuman-yiosgabb started working on this issue
Nov 27th, 2018 5:34pm