My name is Shannon Morgan and last month I purchased a pair of your “Cush” shoes for my...

GetHuman-slpmorga's customer service issue with New Balance from November 2018

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Help with my New Balance issue
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The issue in GetHuman-slpmorga's own words
My name is Shannon Morgan and last month I purchased a pair of your “Cush” shoes for my daughter. She wore them last night to go to choose our Christmas tree. It had rained the night before and the ground was soggy so I told her to wear her tennis shoes. As soon as she stepped out of the vehicle her shoes were soaked with dirty brown water. My feet were fine and I couldn’t understand why hers were so wet. When we got home I checked them out and discovered that the sole is not a solid surface. This is going to severely limit the use she gets from those shoes. Had there been an informational pamphlet included, it would have been greatly appreciated* it would have guided our purchase in a very helpful way. My daughter loved the shoes, had only just started to wear them, and now I’ve washed them twice and can’t get them fully clean. If we had known about the construction of the soles in advance, we would have most likely bought other shoes. It’s a disappointment for my daughter as this was her first time choosing New Balance. I recommend including information concerning the soles of your “Cush” line for future buyers’ consideration, and will definitely take it in consideration myself for upcoming shoe purchases. Thank you for this forum allowing me to communicate my issue.
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New Balance

Customer service issue
Reported by GetHuman-slpmorga
Nov 25th, 2018 - 10 mons ago
I have an issue with New Balance too
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Seen by 2 customers so far
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GetHuman-slpmorga started working on this issue
Nov 25th, 2018 7:38pm