Customer Service
Phone Number & Contact Information Frequently Asked Questions About GetHuman

New Balance Customer Service

Answers to Common Problems

Use New Balance's Phone Number

New Balance's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Call New Balance Customer Service

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about New Balance.

See New Balance Phone Number & Contact Info

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for New Balance.

Can I return an item purchased online to a physical store? Yes, customers can return items purchased online to a New Balance physical store. At New Balance, we understand that sometimes items... Read more

Do you offer international shipping? Yes, New Balance offers international shipping to customers around the world. Whether you live in Europe, Asia, Africa, or any other... Read more

What is New Balance's sizing chart? New Balance's sizing chart provides a comprehensive guide to help customers find the perfect fit for their footwear. It includes measurements... Read more

Do you offer customization options for shoes? Yes, New Balance offers customization options for shoes. We understand that everyone has unique preferences and needs when it comes... Read more

Are New Balance shoes suitable for wide feet? Yes, New Balance shoes are suitable for wide feet. New Balance offers a wide range of shoe options specifically designed to accommodate... Read more

How long does shipping take? Shipping times for New Balance vary depending on the delivery location and the selected shipping method. Generally, orders are processed... Read more

How do I track my order? To track your order, simply log in to your account on our website and navigate to the "Order History" section. From there, you will... Read more

There's more!

Click below to show 4 more questions, answers, and complete guides to common New Balance customer support problems.

Ask a new question See all 11 solutions...

Recent reasons customers contacted New Balance:

want to order a pair of shoes--- help

I haven’t received my package

On or about May *, I ordered a pair of New Balance shoes. The order number is NS...

May **, **** **New Balance**For Customer Care Dept: Last September *, **** I purcha...

My name is Sofiane, I am a*sporting*marketing student*at UMass Boston. I found your con...

i don’t understand. I needed this sweatshirt for my sons basketball games and I ordered...

I received a gift and the store did not have my size. I was given a credit note but the...

I font know what my confirmation Number I’s, I order sneakers from you on the ** they w...

I got a voucher of new balance through axis bank reward points but I can not use by onl...

I really don't have an issue but really would like to get the Liverpool black and gold...

I'd like to know if u have a slip resistant shoe with rollbar

Ordered true size but it’s too small

Hello. I have a ** year old son that has a birth defect called Klippel Trenauny Syndrom...

To whom it may concern:*I am a very distressed New Balance customer. My husband and I b...

Never got my shoes for the wear test program. No one ever gets back to me when I e-mai...

Help me with my issue

Does GetHuman work with New Balance?

GetHuman does not work with New Balance's customer support operations, directly or in any other way. GetHuman has no partnership or relation to New Balance at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check New Balance's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!