Hi I just purchased *** walking shoes that the description says CUSHNBmidsole and hill...

GetHuman-janiewag's customer service issue with New Balance from September 2018

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The issue in GetHuman-janiewag's own words
Hi I just purchased *** walking shoes that the description says CUSHNBmidsole and hill pillow insert for comfort . I received today and there was thein sole but no hill pillow inserts . I was wondering if I misunderstood the adand the extra heel insert was actually incorporated in the insole . WEb Id ******* Thank you, Janie
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New Balance

Customer service issue
Reported by GetHuman-janiewag
Sep 6th, 2018 - a yr ago
I have an issue with New Balance too
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Seen by 3 customers so far
Similar issue to 21 others
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GetHuman-janiewag started working on this issue
Sep 6th, 2018 2:04am