I ordered from Penney's WL***GY size *D which is supposed to be a wide width. It is no...

GetHuman-norvik's customer service issue with New Balance from June 2018

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The issue in GetHuman-norvik's own words
I ordered from Penney's WL***GY size *D which is supposed to be a wide width. It is not. It is about a *B. Does this style run narrow? I have another pair of NB size *D shoes and the old shoes are much wider across the sole. I checked the tag in the shoes against the box and they match. Whats up with this style?
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New Balance

Customer service issue
Reported by GetHuman-norvik
Jun 25th, 2018 - 4 mons ago
I have an issue with New Balance too
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Seen by 8 customers so far
Similar issue to 12 others
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GetHuman-norvik started working on this issue
Jun 25th 8:47pm