Having a hard time opening microdermabrasion to insert batteries

GetHuman-danimash's customer service issue with Neutrogena from May 2019

Help with my Neutrogena issue
The issue in GetHuman-danimash's own words
The problem: Having a hard time opening microdermabrasion to insert batteries
GetHuman-danimash did not yet indicate what Neutrogena should do to make this right.
I have an issue with Neutrogena too
How GetHuman-danimash fixed the problem
Used a tiny precision screwdriver to remove cover as advised by customer representative @ Neutrogena*You will need patience & perseverance*Not so easy..* Neutrogena should review the component & make some adjustment for the benefit of future customers.
Please help with my Neutrogena issue
Do you have a customer issue as well?
We can help you get Neutrogena's attention and get better help faster. Tap below to get started.
Having Neutrogena issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Neutrogena

Customer service issue
Reported by GetHuman-danimash
May 19th, 2019 - a mon ago
I have an issue with Neutrogena too
Fixed
GetHuman-danimash shared how to fix
Seen by 16 customers so far
Similar issue to 68 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-danimash started working on this issue
May 19th 6:38pm
GetHuman-danimash confirmed the issue is fixed. Hooray!
May 21st 11:06pm
GetHuman-danimash confirmed the issue is fixed. Hooray!
May 21st 11:13pm