I placed an order online on Nov **th...the order is STILL pending as of Dec *th.*I have...

GetHuman-lseifred's customer service issue with Neutrogena from December 2018

8 views
 | 
35 similar
 | 
0 following
Help with my Neutrogena issue
GetHuman-lseifred's next move: talk to Neutrogena again when they open.
Neutrogena's call center is closed now. We will send GetHuman-lseifred a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-lseifred's own words
I placed an order online on Nov **th...the order is STILL pending as of Dec *th.*I have called ***-***-**** three times and never reach a live person.*I have sent a complaint by email and never received a response.*I phoned the head office in New jersey and was told to call ***-***-****...I am still on hold.*I want to CANCEL my order ******** now....as it seems Neutrogena and ultimately J&J doesn't really care.**This is the absolutely worst service I have ever had!!*Linda Seifred
GetHuman-lseifred did not yet indicate what Neutrogena should do to make this right.
I have an issue with Neutrogena too
How GetHuman-lseifred fixed the problem
We are waiting for GetHuman-lseifred to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Neutrogena's attention and get better help faster. Tap below to get started.
Having Neutrogena issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lseifred fixes it.
This email address isn't valid

Neutrogena

Customer service issue
Reported by GetHuman-lseifred
Dec 6th, 2018 - 6 mons ago
I have an issue with Neutrogena too
Fixed
Seen by 8 customers so far
Similar issue to 35 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-lseifred started working on this issue
Dec 6th, 2018 7:42pm
GetHuman-lseifred indicated the issue is not fixed yet.
Dec 6th, 2018 7:43pm