hello i have just recently brough the neutrogena pen, but i have been having a few prob...

GetHuman845440's customer service issue with Neutrogena from July 2018

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The issue in GetHuman845440's own words
hello i have just recently brough the neutrogena pen, but i have been having a few problems with it. I am able to use the treatment once, but once the *mins are up, i am not able to re use straight away, i have to wait **mins in order to complete another treatment? Is there anyway of fixing this?**UPDATE: I have just left the pen for a good hour and it is still unable to work, the red light flashes and then it turns back off**Purchased - Superdrug
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Neutrogena

neutrogena pen
Customer service issue
Reported by GetHuman845440
Jul 3rd, 2018 - a yr ago
I have an issue with Neutrogena too
Fixed
Seen by 14 customers so far
Similar issue to 11 others
0 customers following this
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Timeline
GetHuman845440 started working on this issue
Jul 3rd, 2018 1:10pm
GetHuman845440 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:35pm
GetHuman845440 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:35pm
GetHuman845440 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:35pm
GetHuman845440 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:35pm
GetHuman845440 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:36pm
GetHuman845440 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:37pm
GetHuman845440 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:37pm
GetHuman845440 confirmed the issue is fixed. Hooray!
Jul 6th, 2018 3:15pm
GetHuman845440 confirmed the issue is fixed. Hooray!
Jul 7th, 2018 12:09am
GetHuman845440 confirmed the issue is fixed. Hooray!
Sep 3rd, 2018 2:39pm