My problem is that my stimulus was not sent to my current netspend account. Instead it...

GetHuman5881196's customer service issue with Netspend from March 2021

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Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Password on account
The issue in GetHuman5881196's own words
My problem is that my stimulus was not sent to my current netspend account. Instead it was sent to my old account, where my other stimulus was sent but transferred to a new account that I opened after losing that card. So now my stimulus was sent to an old account and I need to transfer that money to my current account that I have a card for. I am thinking this may be possible online, however I am unable to log in to my account properly or find out my username and*or password. *Please HELP me get my stimulus payment into the proper account, rather than sitting in an inaccessible account??**I am sending this issue to you via a friend's computer and will include her email as the forwarding address. (*****@***.com)

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Netspend

Customer service issue
Reported by GetHuman5881196
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 13523 others
0 customers following this

Timeline

GetHuman5881196 started working on this issue
Mar 24th 4:54am