I had a card NetSpend card this summer which my first stimulus check arrived on that de...

GetHuman5626432's customer service issue with Netspend from January 2021

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The issue in GetHuman5626432's own words
I had a card NetSpend card this summer which my first stimulus check arrived on that debit that NetSpend card got stolen so I had to report it stolen and get another one issued the customer service rep assured me that it would not affect my next stimulus check because the only thing that would change with the card number not the routing number and account number. Well I checked get my payment on IRS app and it says that they are attempting to deposit my second stimulus check to account ending **** which is NetSpend card I was wondering if there was some mix-up was there something I didn't do or something that happened or something I need to do or do I need to get a new card to have it deposited on before the **th so I can get my money but I just really I wanted to know if there was an issue was I supposed to set up direct deposit or I'm just confused cuz you could tell me I would greatly appreciate it my name is Angela Miller ** Pride Avenue Graniteville South Carolina ***** and the card that I had before last for was **** and the card I have now I think it's **** that's a replacement NetSpend card where my stimulus was said that they deposited it on the source but I can't find it

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Netspend

Customer service issue
Reported by GetHuman5626432
Jan 6th, 2021 - 4 months ago
Not resolved
Seen by 20 customers so far
Similar issue to 167 others
0 customers following this

Timeline

GetHuman5626432 started working on this issue
Jan 6th 6:46pm
GetHuman5626432 indicated the issue is not fixed yet.
Jan 6th 6:47pm

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