Netspend Customer Service Issues

Whenever I make a purchase on Amazon, I receive a receipt from Netspend indicating that the funds have been deducted from my card. I placed an order for 12 items on Amazon starting April 26. While most of the items have arrived, the last shipment was canceled due to the vendor claiming non-payment, despite my ticket showing the payment was processed. The items were shipped in three separate shipments. Even though I paid for the received items, I have not yet received all the shipments. The total charge was $70.68. I am concerned about being charged twice for the same items and would like this matter resolved.

I have a business account and a NetSpend all access account. We tried to have my grandson's stimulus check direct deposited into my business account, but were informed it would come as a paper check. I confirmed with customer service that once the check arrived, I could deposit it into my all access account after he signed it over to me. However, when I tried to deposit the check today, it was declined because it wasn't made out to me. Despite my grandson being 18, he has special needs, lives with me, and lacks a bank account or proper ID. This money is crucial for us during the challenges of the pandemic.

I have encountered an issue with accessing an account I've used since [redacted]. The primary holder on the account is my ex-wife due to specific circumstances that prevented me from finalizing the account transfer to myself. Despite a court order prohibiting any contact between us, the account was set up this way temporarily while I was renewing my insurance license. My ex-wife, who works at Aflac, is unable to receive payments from external sources due to her position there. Now, given the current situation with the pandemic, I urgently need access to my deposit for essentials. Unfortunately, the fraud department at Netspend, where I've been a customer for 13 years with two accounts, has not been helpful and has been disrespectful. Once this situation is resolved, I plan to close both of my accounts with them.

Three years ago, I had an outstanding balance of $[redacted] with NETSPEND, but despite loading $[redacted] on a prepaid card, I couldn't activate it or use the funds to settle the debt. Following numerous attempted resolutions and being transferred to multiple representatives and supervisors, I faced repeated disconnections until the card expired. Presently, trying to activate a new prepaid PayPal card with $20 on it led me to discover the $[redacted] debt with NETSPEND again. After contacting them, I endured a 1-hour and 19-minute hold before being disconnected once more. To date, NETSPEND owes me $[redacted]. If I can eventually activate the new card, the amount they owe would be $[redacted].

I recently received notification from Unemployment that they deposited my funds two days ago, but my Netspend account balance has not been updated to reflect this transaction. When I attempted to contact Netspend at 1-[redacted], the system did not recognize my social security number or card number today, despite working fine yesterday. I have been a loyal customer of Netspend for years, but I am extremely dissatisfied with their service recently. I am strongly considering closing all my accounts, including my small business account, due to this inconvenience. Waiting weeks for my unemployment compensation was frustrating, and now dealing with Netspend's inability to locate my deposited funds and lack of timely customer service is unacceptable. Their phone line is unresponsive, and email responses take up to 48 hours, with no guarantee on when the issue will be resolved. This whole situation is causing me a great deal of stress, especially when I rely on these funds to support my family. I hope Netspend can address these issues promptly as I have never faced such problems before during my years as a customer. Thank you.

I recently bought a NetSpend card at Jackson's gas station in Ontario, Oregon, about a month ago with a cash deposit. I thought I had been scammed because someone activated the card in their name even though I purchased it. I initially believed fraud had occurred, but after hours on the phone with NetSpend, it seems no fraud actually happened. The money from the card is untouched. I don't have the receipt anymore, but the store informed me they could see the purchase in their system. NetSpend should be able to confirm when the card was purchased and not activated. I am puzzled as to how the card got activated in someone else's name. I provided my social security information unintentionally, but the main issue is the card being in someone else's name without any money being spent from it.

I am unable to use my Netspend card because of a recent fraud incident. Someone stole my card and committed fraud, resulting in my account being restricted. I mistakenly loaded money onto a Netspend card to pay my phone bill, but I am unable to access the funds for up to seven business days. In the past, Netspend sent me a money order in similar situations, but I require immediate access to my funds this time. It is frustrating that my money is being held, and I urgently need this matter resolved without delay.

My account is currently locked, and despite sending an email a week ago for assistance, I have not received a response. I am frustrated by the lack of communication and believe the customer service is inadequate. There is a direct deposit being withheld, unjustly impacting me, especially during the period of a national epidemic. I urgently need access to my funds to resolve this issue. Please address this matter promptly.

My boyfriend accidentally left his wallet in a friend's storage unit. We only realized this after our friends had already left town. He needs to transfer the money from his Netspend account to mine, but he doesn't have his card number memorized. He also can't recover his password without the card number. He knows his account number, routing number, and PIN. How can he transfer the money without ordering a new card and waiting for it to arrive?

My teenage son bought a Netspend Visa Debit card with the intention to add cash to it gradually for in-game purchases. However, he wasn't aware that he needed to be 18 to activate it. He mistakenly entered the wrong birth year and now encounters issues with the last four digits of his social security number. He never provided a social security number, and even when I tried mine, it didn't work due to the incorrect birth year. I want to activate the card correctly using my information. I apologize for any inconvenience and appreciate your help.

I encountered an issue with my NetSpend card a day ago. I successfully made purchases on Amazon, but later received a text urging me to call due to potential card issues. Since then, every time I call I am greeted with a message in Spanish and then disconnected. When attempting to use my card at Kroger today, I faced an embarrassing situation as my card was declined, and I received a notification to activate it - which was puzzling as my card was previously activated without any problems. When trying to resolve it online, I am directed to call the same number, further frustrating me. Despite having ample funds on my card, around $[redacted], I couldn't complete a $[redacted] transaction, leading me to seek transferring funds to a different NetSpend card, yet the inability to reach anyone halts my progress. The continuous issues have left me feeling exasperated and inconvenienced.

I recently bought a netSpend Prepaid Visa card for my neighbor's birthday. Upon realizing that it requires SS# for activation, I attempted to get a refund by calling the provided number, but couldn't reach anyone. My local CVS store wasn't able to refund it either, claiming it was already used or refunded. I never activated or used the card and find this situation puzzling. There was no warning on the packaging about needing personal information. I'm hesitant to provide SS# for a refund and need to get in touch with customer service for assistance. Thank you.

I contacted customer service to update my address to my Po Box at Mailboxes Express. Unfortunately, I only realized this was needed once I received the card package. I also inquired about a refund of $2.95 for the cost of the card, but was not granted one. Since I was unable to speak to a representative, I cancelled the card and requested it be sent to Mailboxes Express, addressed to Attn. Jason Smith, the store owner. However, the card never reached him. Despite multiple attempts to contact customer service, the automated system prevented me from speaking to anyone, which was frustrating. As a result, I had to rent a mailbox again just to potentially receive a $20 refund, which cost me over $80. It's been a frustrating experience having to spend my time on hold trying to resolve this issue.

I have not received some of my refunds for items I bought from Amazon. Even though I was charged immediately for the order, I’m still missing a $18.99 refund, excluding tax and fees. Despite sending multiple emails, I have not received proper assistance. There are canceled items that were never credited back to my account. Amazon already refunded me for some items that I didn't receive or returned, and you keep attributing these refunds to your company incorrectly. Additionally, Amazon refunded me for two separate $39.99 transactions for vitamins, but I only received one bottle. This refund was issued on August 12th, [redacted], but you claim to have refunded me when I have not received it. It's frustrating to keep repeating these issues, and it seems like you are unwilling to acknowledge your mistakes. I have used your card for several transactions on Amazon, each costing $1.50. However, I will no longer use your services and will inform others about my poor experience with your business practices.

Dear MBL broadcasters and advertisers, I have noticed a decline in viewership on TV and radio with empty stadiums. I recommend reducing the crowd noise sound loop to improve the viewing experience. Currently, I am refraining from purchasing products from advertisers like Arm and Hammer, Bank of America, Barbasol, Blue-emu, Budweiser, Camping World, Chevrolet, Clear, Doosan, Draft Kings, Evan Williams, Flonase, Gatorade, Geico, Good Sam, Google, Google Cloud, Hankook Tires, The Hartford, Kingsford, Mastercard, MGM, Mitel, Netspend, NTT, Old Dominion, OxiClean, Roman, Scotts, SiriusXM, Spectrum, Sport Clips, Taco Bell, T-Mobile, and UTZ. It's time to respect the TV audience by improving sound quality and presentation. Many viewers, including myself, are tuning out due to these issues. I believe a change in approach can benefit both broadcasters and advertisers. Let's enhance the viewing experience for everyone watching. Sincerely, John

I bought a Netspend Visa card at Walmart on August 19th with $95 loaded onto it. However, I realized it wasn't the right card for the bill payment I needed. Netspend said I couldn't have a refund by check and advised me not to activate the card. When I did receive a check on 8-29, it was misspelled as being addressed to E Vagleya instead of E Jeane Bagley. I'm struggling to cash it and need assistance as I'm unable to give away $95 being on a fixed income. Despite multiple unsuccessful attempts to reach customer service, I haven't been able to resolve this issue after canceling the card. Walmart couldn't assist without a correct named check. Can someone provide guidance?

My Allaccess Netspend card was blocked without my permission, and it has money on it that I need for my cable payment. Now, because I cannot use it or speak to a human, my cable will be shut off. I have been with your company for over 7 years, and I need your help. The card ending in [redacted] was the one blocked. I kindly request you to expedite the delivery of a new card without charging me for the UPS service. If this is not resolved, I will consider getting another debit card without paying the $[redacted]+ overdraft fee and switching to a different prepaid card service. I hope you can understand my frustration and address this promptly by sending me a new Allaccess card with my balance intact by 3-day service. Please avoid sending an automated response.

Hello, my name is Damon. I received a direct deposit from the IRS for my stimulus payment in either June 17th or June 19th, though I am unsure of the exact date, but the month is correct, for $1,[redacted]. I have been calling and chatting since June regarding my money. Now it's September going into October, and I was supposed to receive the remaining balance of my deposit by mail. However, I have not received anything — no calls, no emails, no card, no check. When will I receive my money? I am frustrated that digital tools were used with a closed account, yet the company still has not refunded the hundreds of dollars owed to me since June. I have records of calls and chats but still no money. I am considering legal action against this company for the pain and suffering caused by this delay. I just want my money now.

On 9/16/20, I used the ATM to withdraw $80, but it failed to dispense the money and showed an error message instead. I contacted the ATM customer service at 1-[redacted] as the amount was deducted from my card. They informed me the transaction was still processing and assured me the funds would be back in my account within 24 hours. Since the money did not return, I reached out to NetSpend and initiated a dispute (ID: [redacted]). They advised the credit would be issued by October 1 and instructed me to fill out and submit dispute documents on their website. After completing the form, I thought it was sent automatically, but upon follow-up today, I was informed they never received the email. This led to further delays, and now I have to wait until October 30. I urgently need the refunded amount and diligently waited for resolution, but I am unsure where to submit the required documents. Please expedite the process as this issue was not my fault, and I eagerly await the return of my funds.

Hello, my name is Lois Burnham Smith. Yesterday, October 1, [redacted], I went to the store to shop, and my card ending in [redacted] was declined due to an unauthorized attempt to withdraw money. After contacting customer service, I learned about the issue. Despite requesting an override for the purchase, I was declined and informed to wait for a new card to arrive. I regret raising my voice during the conversation. Today, October 2, [redacted], I called about my Auto Draws but was informed I had no account with them. Upon checking my email, I saw the card was reported lost or stolen instead of being locked due to the unauthorized transaction. The link provided to order a new card was not working after several attempts. I am unsure how to proceed now. Thank you, Lois Burnham Smith.