My card has been compromised, investigation launched, waiting a week to hear resulting outcome.

GetHuman-prqkuiou's Dispute a Charge issue with Netspend from April 2020

Help with my Netspend issue
First: share to improve GetHuman-prqkuiou's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-prqkuiou may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Password on account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-prqkuiou's own words
Contact customer service of Netspend about charges to my card. Account drained with the same charge repeatedly until funds were gone. Investigation in pending at this time. ... I have hundreds of transactions pending, all for the same amount and No money left in my account. Whatever this charge is, I want them all cancelled and the money returned to my account. As well as an explanation of what this is and why it is happening. Some assurance that it won't happen again and if I did something to cause it.
I just want my money back into my account. They shut off my card and are issuing me a new one. But I don't have any money left on it. Why do I have to wait? Does this mean I might not get it back?
Been a customer for around * years or so. Never had a problem with them or my card before.
At this point I don't know whats going happen. If I get my money back or not.....
How GetHuman-prqkuiou fixed the problem

We are waiting for GetHuman-prqkuiou to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Netspend's attention and get better help faster. Tap below to get started.
Having Netspend issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Netspend

Dispute a Charge issue
Reported by GetHuman-prqkuiou
Apr 19th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 6460 others
0 customers following this

Timeline

GetHuman-prqkuiou started working on this issue
Apr 19th 8:32pm