Netspend Customer Service Issues

I am Dawn LaKisha Hall. I've misplaced my long-used Netspend black Visa card after having it for over 5 years. Though dormant for about 2 years, I now require a replacement. My attempts to contact customer service have been hampered by my inability to recall the last 4 digits of the lost card, preventing me from ordering a new one. Urgently, I seek assistance. I currently possess a recently activated Netspend MasterCard ending in [redacted]. If possible, I'd appreciate linking the two cards under my name, yet I still wish for a new Visa with the same account details. My [redacted] stimulus funds were deposited on the lost card. Your help is greatly appreciated. Thank you.

I've been waiting for a replacement card because there was an issue with my current one. It was supposed to be sent over a month and a half ago, but I never got it. I called four times last week hoping to get an update. They promised to send a new card via FedEx last Thursday, but it didn't arrive. I'm using my old card, but my direct deposit went through, even though you show no record of it. I confirmed with Social Security that the payment was made. I've been trying to get through on the phone since Thursday, without any luck.

I recently purchased a NetSpend card and loaded it with cash, but I am having issues activating it online. When I tried to activate it over the phone and entered my social number, it gave an error message stating it was not received, and now my card remains unactivated. I tried calling during business hours, but couldn't reach anyone. Today, I am still unable to activate the card online or through the phone as it prompts me to call customer service. This is urgent as I need to use the card for an important payment. Please assist me with resolving this matter promptly. Card number: 4[redacted] 8[redacted]. CBC: [redacted]. Registered under Nedhi Dadi with birthdate 7/9/92. Social ending in [redacted].

I am seeking assistance because I submitted an online dispute, and now my card is locked along with my account. While attempting to activate another card, I am unable to log in due to this account lock. It appears that inadvertently a new account was created, showing a zero balance, which is where I expect to receive my stimulus check. When trying to access this account, it prompts me to log in to my original account, but my login attempts are failing. I have requested a temporary password via email, but it's not arriving in the expected email address. Each time I contact support, I am either put on hold for extended periods or disconnected. I feel stuck and unsure about the next steps to take.

I recently reported my card lost, but I have since found it. I need help reactivating it or activating another card linked to my account. I have been trying to contact customer service but haven't been successful. The card I reported missing had the number [redacted] 13 +61-[redacted], and the other card I need to activate is a blue one with the number 40 [redacted] [redacted]. I urgently need access to my funds to pay rent and bills for my one-year-old. Please reach out to me at [redacted] to assist me further and verify my identity. I am in a difficult situation and need assistance before May 4th to avoid financial hardship. Thank you for your help.

Hi, I recently reported one of my cards lost, but have found it and would like to reactivate it. I also have another card that I am trying to activate but am having trouble reaching customer service. The card I reported as lost was ending in [redacted] and the other one is blue ending in [redacted][redacted]. I urgently need access to funds to pay bills and take care of my one-year-old. Please contact me at [redacted] to assist with the activation process and verify my identity. My name is Susan Cortez. I appreciate your prompt assistance before May 4th as I am in need of support for my situation. Thank you.

I lost my card when my house burned down, and I'm unable to locate it. My stimulus check was deposited on the card, but I can't change it without access. I attempted to order a new card by locking the lost one and updating my address through customer service, but the high call volume prevented me from reaching a representative. Now, I am unable to access my account over the phone using my social security number. Since the account is linked to my late mother's email, I can't access it online. I am seeking assistance in resolving this issue as I have been unable to get help amid this situation.

On March 31st, I updated my bank account information with Social Security for my direct deposit. Although I provided the correct account and routing numbers over the phone, my check ended up being deposited into the wrong account due to a mix-up by the agent. After contacting NetSpend, I was informed that with a trace number, the issue could have been resolved promptly. Social Security supplied me with the trace number, but despite my attempts over the past four days to reach an agent, their lines are overwhelmed with inquiries, especially with the influx of stimulus checks. I urgently need access to my funds for groceries, bills, and insurance payments before facing consequences. I acknowledge the challenging circumstances agents are facing due to the current pandemic. I am eagerly waiting for a response or call back to provide the trace number and resolve this issue. Thank you for your assistance during these difficult times.

I am having trouble accessing my account since my cell phone is lost. The system prompts me to call the number on the back of the card, but I am unable to make the call without my cell phone. I am 82 years old, housebound, and have tested positive for the virus but am asymptomatic. It's important to me that my card does not get turned off. I lost my cell phone when walking my dog, following safety protocols with a mask. I could not locate the phone despite going back with my daughter, who also practiced social distancing. I believe my Social Security check has been deposited, and I am anticipating my Stimulus check soon. I am in need of assistance to unlock my account since I cannot make phone calls. Your help would be greatly appreciated. Thank you.

I recently set up a virtual card through my Netspend app after my original debit card was compromised. Around 9:00 PM, I tried to use the new card for an online purchase but it was denied. I received a text and email asking me to call due to a potential account issue. I called and tried to verify my identity without my physical card by entering my social and the 4-digit pin from the compromised card, but I couldn't proceed. I understand I need to prove my identity for the transaction that triggered the account lock. Your assistance is appreciated.

I recently received a direct deposit but instead of it being deposited into my account, I received a message in my "secure inbox" stating that they need to speak with me first. I urgently require access to my funds as my account and debit cards have been disabled until I speak with them. Unfortunately, the call center is closed, leaving me without any money except for the amount being held. Stranded and hungry, I am frustrated by this situation. It seems unreasonable to freeze my account and cards over a direct deposit rather than a withdrawal. This experience has made me regret choosing a Western Union Netspend Mastercard All-Access Account by MetaBank, as I feel penalized for simply receiving money. -S.C.

My stimulus deposit was received by Netspend, and they texted me at 7 a.m. instructing me to speak with a customer service representative to complete the process. However, reaching an agent has been extremely challenging. I began calling as soon as the lines opened and waited on hold for 30 minutes before the call disconnected. Every subsequent attempt resulted in the same issue. I repeated this process until 7 p.m. when the lines closed. The message indicated that I needed to resolve this before 4/30, and with only 2 days remaining, I am concerned about the wait time for my stimulus, which is crucial for me and my daughter.

Hello, my name is Anthony Bilbrey, born on 11/13/[redacted]. I have been trying to sign up online to have my card sent to me but keep receiving an "unable to process" message. I attempted to contact NetSpend to report my last card as lost and have it shut down, but I was unsuccessful in reaching an agent. I have waited over 3 hours each time I called, which was twice, once yesterday and the day before. My father has $8,[redacted] saved on his card and is in the VA. He wants to send me half of the amount and instructed me to get a NetSpend card. The number to call is 1-[redacted]. I have provided my name, date of birth, and address for verification: [redacted] West 13th Street, Pine Bluff, Arkansas, [redacted]. Unfortunately, I do not remember anything about my last card, and when I try to sign into my old account with the ID "bilbrey11" and password "Rabbit11," it says the account is locked. I have tried everything possible to get a replacement or new card, but I am facing issues at every step. My father urgently needs to send me money, and this is the only way he can. I am unable to travel to him, and I have no other means to receive the funds. Can you please assist me in getting a new card, accessing my account, or sending a replacement card? You can reach me at [redacted] or email me at [redacted] Thank you for your help.

I purchased a Netspend prepaid card from Kroger and loaded $[redacted] on it. After activating it, the card got locked somehow. I contacted customer service at 9:30 AM and input all my details, but the call failed. When trying to use the SMS link that expires in 5 minutes, I couldn't log in due to my account being locked with the remaining funds. I stayed up till 8 AM trying to reach out and faced the same issue. I assumed it was too early to call. I then attempted calling back at 8:30 AM with no success. At this point, I request a refund unless the issue can be resolved promptly. I urgently need a solution as soon as possible.

Our employee's (R. M.) payroll deposit from Intuit was rejected on 3/6/20 with account #[redacted]. Intuit issued a credit for the amount ($[redacted].16) on 4/1/20. They advised us to void the direct deposit and issue a paper check to Robert. After contacting him, he confirmed he received all his payroll deposits. Intuit provided a trace number #[redacted][redacted] and suggested contacting the bank to verify the deposit. I have been unable to reach anyone for assistance. Please contact me at [redacted] as the accountants insist the money must be returned to Intuit but they require confirmation of the deposit. I have not been able to reach Robert since he opted for unemployment due to the pandemic. Thank you, Rose C. from Quality Environmental Services, Inc.

I bought a prepaid card, loaded some funds onto it, and then called to have it activated. The representative suggested setting a PIN online, but the temporary card doesn't have a PIN yet. When I try to check the balance over the phone, it asks for a PIN that hasn't been set. Also, the online app keeps giving me an error when attempting to set the PIN. This is causing frustration as I need to pay bills and make purchases, but the only option on the app is to activate the card that I won't receive for another week or two.

Hello, my name is Shanniell B. I recently realized that my stimulus check was deposited into an account that does not belong to me due to a small error in my account number. The numbers were off by one digit, with my account being [redacted] and the deposit going to account [redacted] on April 15th. I am seeking guidance on how to verify if the account the money went into is active or if it belongs to someone else. I want to resolve this issue or locate my refund. All my bank information is accurate except for that one digit mistake made during my tax filing. Any assistance on how to determine if the account is active or valid would be greatly appreciated. Thank you for your help.

I have made three attempts to activate my Netspend card with $[redacted] loaded on it. I have received three different cards, all of which I have cut up and returned as they are unwanted. Additionally, I received a MasterCard that I do not need. Could I please receive written confirmation that my Netspend debit card ending in [redacted] has been successfully activated? I would also like to know the closest location where I can add funds to the card. Thank you.

Hi, I'm Robert L. Riggleman. I'm interested in opening a NetSpend card. I tried filling out the application online, but it's not accepting my password "wildman727." I want the card for various uses like online shopping, gas purchases, cash withdrawals, and more. My address is [redacted] Sixth Ave V-16, Creasuptown, MD [redacted]. I receive disability benefits and plan to save money in the account each month. The PIN number I wish to use is [redacted].

I am unable to access my Google account because someone has changed my password. This has affected my NetSpend email account since I am not receiving the reset password emails even after updating my email address. I would appreciate it if I could use my social security number as an alternative to regain access. My name is Donna D. and although I do not have my account number, I can provide my card number: 5[redacted] 5[redacted]. My date of birth is July 11, [redacted]. My username is rickfreak1966.