The reason why I can not navigate the website is because I cancelled my card over the p...

GetHuman-maaslize's customer service issue with Netspend from April 2020

Help with my Netspend issue
The issue in GetHuman-maaslize's own words
The reason why I can not navigate the website is because I cancelled my card over the phone automated service. Now when I call back and reorder a replacement card, the system doesn't recognize my Social security number or my original account number. The card that was lost has my stimulus benefit deposited to it. Elizabeth Maas-Williams

GetHuman-maaslize did not yet indicate what Netspend should do to make this right.

How GetHuman-maaslize fixed the problem
I fixed the issue by calling customer service. I chose option * then chose * because I didnt have my card number. Then entered option * to get a new card reissued. The function will either keep you on hold to wait for a customer service representative or loop you back to the main menu. If you end up back at the main, then you will have to follow the above prompts again until you reach the waiting music. ( I had to run through these options about * times until I reached the holding music) after i reached the holding music, I was on hold for an hour and ** minutes until I reached a customer service representative. When I finally reached someone I made sure to get a direct phone number or he*she had my number just in case we got disconnected.
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Netspend

Customer service issue
Reported by GetHuman-maaslize
Apr 15th, 2020 - a year ago
Fixed
GetHuman-maaslize shared how to fix
Seen by 6 customers so far
Similar issue to 5131 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account

Timeline

GetHuman-maaslize started working on this issue
Apr 15th, 2020 9:56pm
GetHuman-maaslize indicated the issue is not fixed yet.
Apr 16th, 2020 2:50am
GetHuman-maaslize confirmed the issue is fixed. Hooray!
Apr 16th, 2020 10:25pm
GetHuman-maaslize confirmed the issue is fixed. Hooray!
Apr 16th, 2020 10:26pm