My card is declining but when I text balance to the text alert I'm signed up for it ref...

GetHuman4616937's customer service issue with Netspend from April 2020

Help with my Netspend issue
First: share to improve GetHuman4616937's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4616937 may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Password on account
The issue in GetHuman4616937's own words
My card is declining but when I text balance to the text alert I'm signed up for it reflects the balance. I copied and pasted actual responses below. Last I knew $*.** is more then $*.** it also declines on a website I have to send money too. Please help!**Your available Netspend balance is $**.** as of ***** **:**AM CT.**$*.** available after $*.** purchase at DISCOUNT LIQUOR CEDAR on ***** **:**PM CT with your Netspend card.**Not enough funds for $*.** purchase at **** *ST AVE NE CEDAR with your Netspend card.

GetHuman4616937 did not yet indicate what Netspend should do to make this right.

How GetHuman4616937 fixed the problem

We are waiting for GetHuman4616937 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Netspend's attention and get better help faster. Tap below to get started.
Having Netspend issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Netspend

Customer service issue
Reported by GetHuman4616937
Apr 10th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3845 others
0 customers following this

Timeline

GetHuman4616937 started working on this issue
Apr 10th 3:03pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies