I forgot my password so it locked my account after too many attempts. Everytime I hit f...

GetHuman1930253's customer service issue with Netspend from January 2019

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Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Password on account
The issue in GetHuman1930253's own words
I forgot my password so it locked my account after too many attempts. Everytime I hit forgot password and enter my username and email it says a temporary password has been sent. I check my email and nothing, but other promotional things are in my inbox from netspend. I just want access to my account again so I can transfer funds and use this as a savings. Also, I'm positive it is the right email and username.
GetHuman1930253 did not yet indicate what Netspend should do to make this right.
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Netspend

Customer service issue
Reported by GetHuman1930253
Jan 9th, 2019 - a mon ago
I have an issue with Netspend too
Not resolved
Seen by 2 customers so far
Similar issue to 6892 others
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Timeline
GetHuman1930253 started working on this issue
Jan 9th 3:57pm